Installation, Spares Availability & After-Sales Service - Customer Service

All the spares and accessories for the LABPRO Glove box systems including complete range of inert glove box workstations, glove box systems, vacuum deposition, inert gas purifiers, solvent purifiers and custom glove box solutions are provided for at least 10 years from the date of supply. Based on the application, various accessories can be provisioned with the glove box system.

Our Service team with deep application knowledge & built on trust

Our service engineers have the knowledge and experience addressing all aspects of the glove box system including mechanical, electrical, PLC programming, and material science based on the application and usage.

myLABPRO: Remote monitoring at its best

AI-enabled myLABPRO remote monitoring platform provides the unique insight into the live operations of the system. With the option to remotely monitor the glove box system either on mobile app or web-enabled on desktop, this provides ultimate flexibility to actively monitor the system at anytime, and anywhere.

After sales service plans & maintenance contracts

We offer various standard options and customised plans & contracts.

Standard options include:

1. Comprehensive warranty (option to extend the base 1-year warranty up to 5 years)

2. Comprehensive Annual Maintenance Contract (CAMC)

3. Non-comprehensive Annual Maintenance Contract (NAMC)

4. Assessment Service

5. Standard service visit

Service includes:

1. Overall verification of the system operations/functionality

2. Glove box leak testing

3. Antechambers' leak testing

4. Routine maintenance (change of oil, O-ring/gaskets, filters, charge material)

5. Sensor calibration/calibration report

6. Inspection report with recommendations

7. Training on operations & maintenance